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Thunderbird freezes when sending an email using version 60 on MacOS 10.13 (High Sierra)

  • 11 replies
  • 2 have this problem
  • 1 view
  • Last reply by Wayne Mery

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Hello!

I've FINALLY update my mac from a Mac Pro that could only operate 10.7.5 to a new iMac in 10.13 (High Sierra)... I was finally able to update Thunderbird (and donate!) from 45.8 (highest on old operating system) to 60!

I was able to install my email accounts on the new Mac, and was even able to load my old profile and back emails though this handy guide :

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I could receive and read emails, however when I would try to Reply / Reply All or even compose a new email, Thunderbird 60 would freeze. I would have to force quit and restart.

I've tried starting in "safe mode", I've reinstalled Thunderbird 60 fresh and new. Has anyone had this issue and discovered a solution??

Could it be that my 45.8 profile was just too old? ... I really just need my last years worth of email data and contacts on the machine, is there a way to simply isolate and replace those files??

Anyone have any suggestions??

Hello! I've FINALLY update my mac from a Mac Pro that could only operate 10.7.5 to a new iMac in 10.13 (High Sierra)... I was finally able to update Thunderbird (and donate!) from 45.8 (highest on old operating system) to 60! I was able to install my email accounts on the new Mac, and was even able to load my old profile and back emails though this handy guide : https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer I could receive and read emails, however when I would try to Reply / Reply All or even compose a new email, Thunderbird 60 would freeze. I would have to force quit and restart. I've tried starting in "safe mode", I've reinstalled Thunderbird 60 fresh and new. Has anyone had this issue and discovered a solution?? Could it be that my 45.8 profile was just too old? ... I really just need my last years worth of email data and contacts on the machine, is there a way to simply isolate and replace those files?? Anyone have any suggestions??

Modified by Wayne Mery

Chosen solution

So I did some thinking. I reinstalled 45.8 on the High Sierra operating system. Then I overwrote the old profile over my new one. It worked.

It's automatically updated the version to 52.0 and it's working, I can email, I can respond to emails and it does not freeze.

When I tried to update 52 to 60, it froze again, completely.

I'd really like to hear from the Mozilla development team on what is going on with 60.... Any thoughts?

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All Replies (11)

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Chosen Solution

So I did some thinking. I reinstalled 45.8 on the High Sierra operating system. Then I overwrote the old profile over my new one. It worked.

It's automatically updated the version to 52.0 and it's working, I can email, I can respond to emails and it does not freeze.

When I tried to update 52 to 60, it froze again, completely.

I'd really like to hear from the Mozilla development team on what is going on with 60.... Any thoughts?

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Several things.

1. Mozilla do not develop Thunderbird. It is a community project with it's own funding and it's own couple of staff.

2. This is a support forum, not a developer forum. Developers are rarely seen in support forums anywhere.

3. Freezing on sending is often a side effect of anti virus products. Do you have one?

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Hello Matt.... I do not use an anti-virus product.

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Hello Wayne, I already solved my own problem... I've marked it now to avoid further confusion.

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UDC01 said

Hello Wayne, I already solved my own problem... I've marked it now to avoid further confusion.

What was the cause? It helps to tell us so we can pass on the information.

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Hello Wayne, I already stated that answer and marked it as "chosen solution"... Look after my question, it's there.

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What you wrote about isn't a solution, it is a workaround - because it still fails in version 60

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If you test version 60 you would want to start the Mac in safe mode and also start Thunderbird in safe mode

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Hey Wayne, I'm a graphic design, not a software engineer.

When I try to install 60 and operate in safe mode it doesn't work on a Mac.

If what i described isn't a solution, have at it "Top 25 Contributor", solve it and let us know about it.

Until then I have work to do.

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Unfortunately I (and most of the volunteers here in support) don't have a Mac. But I appreciate your situation.