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Email sends but then stalls on 'Copying message to Sent folder...'

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  • Last reply by Lucy123

Lucy123
Lucy123
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I've just installed Thunderbird for the first time and have set up my first email account, using IMAP (see below for my troubleshooting info), I'm receiving and sending emails successfully, but when I have sent an email, it gets stuck on a dialogue box (as per attached screenshot) saying it's 'Copying message to Sent folder' - however long I leave it it just sits there until I hit Cancel. No copy of the email is appearing in my sent folder.

Having looked at other threads on similar problems, I can confirm that in Account Settings/Copies & Folders I have the box ticked to place a copy in the sent folder and I have the box ticked against the Sent folder in the 'Subscribe' settings. I can also confirm that the outgoing server settings are as advised by my email provider (Plusnet - they don't allow SSL so I'm stuck with my password being transmitted insecurely).

I'd be grateful for any other ideas on how to fix this please!

Many thanks, Lucy 


 Application Basics

   Name: Thunderbird
   Version: 60.3.1
   Build ID: 20181113231517

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.3.1
   OS: Windows_NT 6.3

   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.plus.net:143, plain, passwordCleartext
     OUTGOING: , relay.plus.net:587, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports for the Last 3 Days

 All Crash Reports

 Extensions

     Name
     Version
     Enabled
     ID

     Lightning
     6.2.3.1
     true
     {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Security Software

   Type: Name

     Antivirus: Norton Internet Security
     Antispyware: Norton Internet Security
     Firewall: Norton Internet Security
I've just installed Thunderbird for the first time and have set up my first email account, using IMAP (see below for my troubleshooting info), I'm receiving and sending emails successfully, but when I have sent an email, it gets stuck on a dialogue box (as per attached screenshot) saying it's 'Copying message to Sent folder' - however long I leave it it just sits there until I hit Cancel. No copy of the email is appearing in my sent folder. Having looked at other threads on similar problems, I can confirm that in Account Settings/Copies & Folders I have the box ticked to place a copy in the sent folder and I have the box ticked against the Sent folder in the 'Subscribe' settings. I can also confirm that the outgoing server settings are as advised by my email provider (Plusnet - they don't allow SSL so I'm stuck with my password being transmitted insecurely). I'd be grateful for any other ideas on how to fix this please! Many thanks, Lucy Application Basics Name: Thunderbird Version: 60.3.1 Build ID: 20181113231517 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.3.1 OS: Windows_NT 6.3 Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Mail and News Accounts account1: INCOMING: account1, , (imap) imap.plus.net:143, plain, passwordCleartext OUTGOING: , relay.plus.net:587, plain, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports for the Last 3 Days All Crash Reports Extensions Name Version Enabled ID Lightning 6.2.3.1 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Security Software Type: Name Antivirus: Norton Internet Security Antispyware: Norton Internet Security Firewall: Norton Internet Security
Attached screenshots

Chosen solution

I seem to have found the solution myself!

When I first connected to my email server three folders were automatically created (Drafts, Sent, Spam), all as subfolders of the Inbox. So I tried changing the setting in Account Settings/Copies & Folders to 'Other' and specifying the Sent folder in the Inbox and that seems to have fixed it - I'm now getting a copy of sent items saved on the server and in the specified folder.

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Lucy123
Lucy123 Question owner
more options

Chosen Solution

I seem to have found the solution myself!

When I first connected to my email server three folders were automatically created (Drafts, Sent, Spam), all as subfolders of the Inbox. So I tried changing the setting in Account Settings/Copies & Folders to 'Other' and specifying the Sent folder in the Inbox and that seems to have fixed it - I'm now getting a copy of sent items saved on the server and in the specified folder.