This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird IMAP Inbox folder is missing. Using "Repair" doesn't work. Attempts to manually create an "Inbox" folder returns a message that it already exisits.

  • 1 reply
  • 1 has this problem
  • 28 views
  • Last reply by Matt

more options

I have 3 IMAP accounts Thunderbird looks at. 2 of them are still functioning correctly. Primary one is missing the "Inbox" folder but "Inbox.msf" still shows. Attempt to "repair" doesn't work. Deleting "msf" files doesn't work. A check with Explorer doesn't show the folder for the primary account but is still showing on the other two. An attempt to create a new folder directly has a message that the folder already exists. Again, two other accounts on the same server are working correctly with all Inboxes and msf files showing. Any ideas on how to fix this?

I have 3 IMAP accounts Thunderbird looks at. 2 of them are still functioning correctly. Primary one is missing the "Inbox" folder but "Inbox.msf" still shows. Attempt to "repair" doesn't work. Deleting "msf" files doesn't work. A check with Explorer doesn't show the folder for the primary account but is still showing on the other two. An attempt to create a new folder directly has a message that the folder already exists. Again, two other accounts on the same server are working correctly with all Inboxes and msf files showing. Any ideas on how to fix this?

All Replies (1)

more options

Lets move back to Thunderbird.

Is the folder pane view set to all? If not set it to all. Does the folder appear.

Right click the account in the all folder view and select Subscribe. Is the folder subscribed?

Check your trash / Deleted folder in the account. Have you dragged the inbox into it or another folder by accident?