Unable to Install NYU Email on Thunderbird
Hello, I had to reinstall my NYU email into my Thunderbird this morning.
I followed the instructions provided by NYU: https://nyu.service-now.com/sp?id=kb_article&sysparm_article=KB0016473&sys_kb_id=7c55482fdbb20f00ae9b51f74b961972&spa=1
But I keep getting an error message. I know the account name and password are correct because I was able to log in on my browser and reinstall it on my phone.
I contacted NYU IT but then said to contact Thunderbird because they said it was a problem on Thunderbird's end...
Any help would be much appreciated!
Thank you.
Chosen solution
Change the authentication method to oAuth. Not normal password. That is he gold standard for Google and I assume your University will support it. I have no idea at all what the MFA process being used is, but it should not interfere with the oauth authentication stream
The outgoing server will also need to be corrected. You appear to have completed step 5 but not 6
5. Under "Incoming," change "Server hostname" to imap.gmail.com, and select SSL in the drop-down menu. This should automatically change "Port" to 993. If it does not, change it manually. 6. Under "Outgoing," change "Server hostname" to smtp.gmail.com, and select SSL/TLS in the "SSL" drop-down menu. This should automatically change "Port" to 465. If it does not, change it manually.
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Chosen Solution
Change the authentication method to oAuth. Not normal password. That is he gold standard for Google and I assume your University will support it. I have no idea at all what the MFA process being used is, but it should not interfere with the oauth authentication stream
The outgoing server will also need to be corrected. You appear to have completed step 5 but not 6
5. Under "Incoming," change "Server hostname" to imap.gmail.com, and select SSL in the drop-down menu. This should automatically change "Port" to 993. If it does not, change it manually. 6. Under "Outgoing," change "Server hostname" to smtp.gmail.com, and select SSL/TLS in the "SSL" drop-down menu. This should automatically change "Port" to 465. If it does not, change it manually.
Thank you Matt! There were log in problems were in fact on the NYU end. I ended up calling again and someone was able to help me. The problem was solved by resetting the password!
I configured everything correctly, but consistently reach an error screen while trying to authenticate imap (picture attached to this post). When I reach this error screen, I cannot interact with it. I have tried logging in from the regular gmail oAuth portal (not listing my email as my username) and still reach this error screen.
I have conferred with IT, and have followed every step within the NYU email security ecosystem to make my account compatible with Thunderbird, which leads me to believe the issue that I'm facing may have something to do with the latest update. Any advice?
SamE said
I configured everything correctly, but consistently reach an error screen while trying to authenticate imap (picture attached to this post). When I reach this error screen, I cannot interact with it. I have tried logging in from the regular gmail oAuth portal (not listing my email as my username) and still reach this error screen. I have conferred with IT, and have followed every step within the NYU email security ecosystem to make my account compatible with Thunderbird, which leads me to believe the issue that I'm facing may have something to do with the latest update. Any advice?
If the OAuth authentication in TB fails to complete, it's often because cookies are not accepted in TB Preferences. A VPN or interfering AV app can also cause it to fail.