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Installation issues

  • 1 reply
  • 0 have this problem
  • 12 views
  • Last reply by david

bowpet
bowpet
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I tried, then uninstalled the v. 102 of tbird. I have tried another couple of versions, and now have installed v. 78,4,1, which was the latest installation file I had on my computer from setting it up a couple of years ago. Now, I cannot get tbird to load, getting a message that the tbird profile cannot be loaded and that the profile may be inaccessible or missing. I have tried several existing profiles from previous installations, but none work. Hiding them in a new folder in the profile folder doesn't help. Now what, any ideas?

I tried, then uninstalled the v. 102 of tbird. I have tried another couple of versions, and now have installed v. 78,4,1, which was the latest installation file I had on my computer from setting it up a couple of years ago. Now, I cannot get tbird to load, getting a message that the tbird profile cannot be loaded and that the profile may be inaccessible or missing. I have tried several existing profiles from previous installations, but none work. Hiding them in a new folder in the profile folder doesn't help. Now what, any ideas?

All Replies (1)

david
david
  • Top 10 Contributor
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I can't help you figure all of that, but I will share that Thunderbird is looking for the profiles.ini file and either not finding or or finding it and it doesn't point to a profile. The profiles.ini file must be located at c:\users\yourid\appdata\roaming\thunderbird. That is the one file that always must be in that location.