Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

says i do not have enough 'privileges' to perform update ... my macbook

  • 2 replies
  • 4 have this problem
  • 7 views
  • Last reply by cor-el

more options

try to perform updates, down loads fine, does the usual an older version exists ..... then i get the operation cannot be completed because you do not sufficient privileges for some of the items" i am on my own computer .... confused ?

try to perform updates, down loads fine, does the usual an older version exists ..... then i get '' the operation cannot be completed because you do not sufficient privileges for some of the items" i am on my own computer .... confused ?

All Replies (2)

more options

Maybe that requires running from an admin account? I have not seen that on my Macs because I upgrade the browser by downloading the next version and installing it manually. I also did not install Firefox in the system Applications directory, but in my own standard account.

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.