This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Noah_SUMO is currently working on this problem. Post a reply | View other questions that need attention.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to log into google accounts from firefox

  • 1 reply
  • 0 have this problem
  • Last reply by NoahSUMO

caitflorenceferguson
caitflorenceferguson
more options

Hello,

Sorry to disturb but its been two days and I am unable to access my google accounts (work and private) through firefox in anyway. I have done all the basic fixes I can think of but with no success. I have deleted caches, checked plug ins, rebooted firefox went through the trouble shooting mode, followed advice in the community forum, tired loging in from google linked accounts. Spoke to my our internal IT support at work but nothing has solved the issue as yet, spoke to google support.

My assumtion is that it has to be the browser as I am able to log into google with another browser but firefox is my perfered browser and would like to use it again as such.

Please advise.

Thank you Cait

Hello, Sorry to disturb but its been two days and I am unable to access my google accounts (work and private) through firefox in anyway. I have done all the basic fixes I can think of but with no success. I have deleted caches, checked plug ins, rebooted firefox went through the trouble shooting mode, followed advice in the community forum, tired loging in from google linked accounts. Spoke to my our internal IT support at work but nothing has solved the issue as yet, spoke to google support. My assumtion is that it has to be the browser as I am able to log into google with another browser but firefox is my perfered browser and would like to use it again as such. Please advise. Thank you Cait

All Replies (1)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Hi Cait, can you tell us what happens on the screen after you enter your username and password then try to login? Does the page become blank and never change? Does something appear stuck in the lower left corner of the screen that looks like a web address? Example: Transferring data to google.com/login...

Does this only affect logging into Google Accounts? Can you login into Gmail, Docs, Drive or any other Google product?

Lastly, I see you have just 2 addons: Privacy Badger and uBlock Origin. Which are good. Having just a few addons lowers the chance of having any conflicts. But maybe just to be sure, can you disable Privacy Badger for a test and try logging into Google Accounts again? Then if that fails, return to the Addons area, disable uBlock Origin and try logging into Google Accounts once more.

To disable addons, please look here: Disable or remove Add-ons

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.