This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Single emails vanished on 'click' in message list

  • 2 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu vloesch

more options

Hi. Using Posteo with Thunderbird, Windows 10.

Twice now an email has simply vanished when all I did was left-click on the email in the left side pane email list, i.e. the Subject line heading. Each time it is an email sent to my Posteo email address, not anything synced.

I did not click on Delete or anything else.

I have searched every folder for the missing emails, they are nowhere to be found. They are not in the Deleted items folder or any other folder.

This is a recent problem, in the last few weeks.

I checked on my Posteo webmail, and there is no sign of the emails there either - so they have vanished from both. Inexplicably.

Has anyone got any suggestions as to what is happening, why, and if there is a way of retrieving the emails? Thanks.

Hi. Using Posteo with Thunderbird, Windows 10. Twice now an email has simply vanished when all I did was left-click on the email in the left side pane email list, i.e. the Subject line heading. Each time it is an email sent to my Posteo email address, not anything synced. I did not click on Delete or anything else. I have searched every folder for the missing emails, they are nowhere to be found. They are not in the Deleted items folder or any other folder. This is a recent problem, in the last few weeks. I checked on my Posteo webmail, and there is no sign of the emails there either - so they have vanished from both. Inexplicably. Has anyone got any suggestions as to what is happening, why, and if there is a way of retrieving the emails? Thanks.

Okulungisiwe ngu Wayne Mery

All Replies (2)

more options

What you describe is the message list.

Do you have Thunderbird or another mail client running on any other computer?

Helpful?

more options

I have no other computer, so no. I do have Outlook running on the same computer - Windows Mail having been withdrawn. But I do not have Outlook set up to receive my posteo emails.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.