Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

repeated pw request

  • 3 replies
  • 0 have this problem
  • Last reply by david

more options

Tbird again is repeating requests to enter pw and ignores saved pws.

Thanks for sharing solutions to this issue.

Tbird again is repeating requests to enter pw and ignores saved pws. Thanks for sharing solutions to this issue.

All Replies (3)

more options

That is indicative of the password being incorrect. Thunderbird just reports back to you after sending the password to the server. Some email hosts require special 'app' passwords for use in an email client. Maybe, if you provide information on the domain name of the email account, somehone may have suggestions.

Helpful?

more options

Thank you David.

That was the cause when starting to use the new server. It has been corrected with new, saved passwords. And the issue persists.

Helpful?

more options

If you are unable to access email, the server still isn't happy with the password. I don't know if it will help, but you could remove existing passwords and try again to see if that helps. the current passwords are in settings>privacy&security. By clicking saved passwords and then show passwords, you could highlight rows related to the account and delete them. If that isn't helping, you could exit thunderbird and move the cert9.db and key4.db files elsewhere and restart thunderbird. I suggest moving, not deleting, in case you determine needing to move them back - they have certificate data.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.