This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla Thunderbird Portable installed on Surface 3 Pro worked a few times but now does not open while the process overheats the system. why?

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by sfhowes

more options

years of data in the installation (4GB); Surface 3 Pro with i7 8GB RAM and 256GB SSD the process is visible in Task Manager and absorbs around 35% of CPU time but no window is opened. It looks like a bug but without the interface window it's impossible to do any update.

years of data in the installation (4GB); Surface 3 Pro with i7 8GB RAM and 256GB SSD the process is visible in Task Manager and absorbs around 35% of CPU time but no window is opened. It looks like a bug but without the interface window it's impossible to do any update.

All Replies (2)

more options

Check if your firewall / virus protection is involved?

more options

If you can manage to launch TB, it may be a matter of disabling graphics hardware acceleration.

https://support.mozilla.org/en-US/questions/1039540