This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When writing a message, inserting a degree symbol inserts the wrong symbol.

  • 3 replies
  • 3 have this problem
  • 5 views
  • Last reply by ddrane

ddrane
ddrane
more options

Write / Insert / Insert Characters and Symbols ... > select "Common Symbols" and specify the degree symbol: "°". Below are the expected and actual output, as described by the Microsoft Write program: 

               Character 	                              Unicode Hex       Browser Rendering
Expect:   Degree Sign                                00B0                     °
Actual:   Masculine Ordinal Indicator    00BA                     N/A

This has been happening for "a while". It may have started when I upgraded Thunderbird back when it was version 40 or thereabout, or when I upgraded Windows from v8.0 to v8.1, or from v8.1 to v10.0

I recently uninstalled Thunderbird and reinstalled it anew. My current version is 45.5.1. The error existed before and after this,

Any ideas?

Write / Insert / Insert Characters and Symbols ... > select "Common Symbols" and specify the degree symbol: "°". Below are the expected and actual output, as described by the Microsoft Write program: Character Unicode Hex Browser Rendering Expect: Degree Sign 00B0 ° Actual: Masculine Ordinal Indicator 00BA N/A This has been happening for "a while". It may have started when I upgraded Thunderbird back when it was version 40 or thereabout, or when I upgraded Windows from v8.0 to v8.1, or from v8.1 to v10.0 I recently uninstalled Thunderbird and reinstalled it anew. My current version is 45.5.1. The error existed before and after this, Any ideas?

Modified by ddrane

Chosen solution

What font(s) do you have installed?

Tools|Options|Display|Formatting→Advanced

Read this answer in context 👍 1

All Replies (3)

ddrane
ddrane Question owner
more options

I tried to append my Thunderbird Troubleshooting data both as a txt file and an html file, but both attempts failed. So I tried to copy and paste the information, and that failed. So posted the report and tried to append it with a reply, this reply.

Appending the txt and html files first failed here too. But copy and paste worked! Here: Wed Dec 21 09:59:52 PST 2016 

 Application Basics

   Name: Thunderbird
   Version: 45.5.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20161130024037
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.wavecable.com:110, plain, passwordCleartext
     OUTGOING: , mail.wavecable.com:25, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) mail.wavecable.com:110, plain, passwordCleartext
     OUTGOING: , mail.wavecable.com:25, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-c0c01ac9-b500-4c76-8609-6e47a2141120 (11/20/2014)
   http://crash-stats.mozilla.com/report/index/bp-92cbf176-448e-4b2e-8951-a698b2140413 (4/13/2014)
   http://crash-stats.mozilla.com/report/index/bp-2c47fa2d-e1d4-4b31-a17c-fe3e32130929 (9/29/2013)

 Extensions
   Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.5.1
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     gfx.crash-guard.glcontext.appVersion: 45.5.1
     gfx.crash-guard.glcontext.deviceID: 0x1040
     gfx.crash-guard.glcontext.driverVersion: 21.21.13.6909
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: da26a1b5-981f-4cad-8f98-cc6c6ef1709
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1482294025
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_hp_deskjet_990c.print_bgcolor: false
     print.printer_hp_deskjet_990c.print_bgimages: false
     print.printer_hp_deskjet_990c.print_colorspace:
     print.printer_hp_deskjet_990c.print_command:
     print.printer_hp_deskjet_990c.print_downloadfonts: false
     print.printer_hp_deskjet_990c.print_duplex: -1574483314
     print.printer_hp_deskjet_990c.print_edge_bottom: 0
     print.printer_hp_deskjet_990c.print_edge_left: 0
     print.printer_hp_deskjet_990c.print_edge_right: 0
     print.printer_hp_deskjet_990c.print_edge_top: 0
     print.printer_hp_deskjet_990c.print_evenpages: true
     print.printer_hp_deskjet_990c.print_footercenter:
     print.printer_hp_deskjet_990c.print_footerleft: &PT
     print.printer_hp_deskjet_990c.print_footerright: &D
     print.printer_hp_deskjet_990c.print_headercenter:
     print.printer_hp_deskjet_990c.print_headerleft: &T
     print.printer_hp_deskjet_990c.print_headerright: &U
     print.printer_hp_deskjet_990c.print_in_color: true
     print.printer_hp_deskjet_990c.print_margin_bottom: 0.5
     print.printer_hp_deskjet_990c.print_margin_left: 0.5
     print.printer_hp_deskjet_990c.print_margin_right: 0.5
     print.printer_hp_deskjet_990c.print_margin_top: 0.5
     print.printer_hp_deskjet_990c.print_oddpages: true
     print.printer_hp_deskjet_990c.print_orientation: 0
     print.printer_hp_deskjet_990c.print_page_delay: 50
     print.printer_hp_deskjet_990c.print_paper_data: 1
     print.printer_hp_deskjet_990c.print_paper_height: 11.00
     print.printer_hp_deskjet_990c.print_paper_name:
     print.printer_hp_deskjet_990c.print_paper_size_type: 0
     print.printer_hp_deskjet_990c.print_paper_size_unit: 0
     print.printer_hp_deskjet_990c.print_paper_width: 8.50
     print.printer_hp_deskjet_990c.print_plex_name:
     print.printer_hp_deskjet_990c.print_resolution: 0
     print.printer_hp_deskjet_990c.print_resolution_name:
     print.printer_hp_deskjet_990c.print_reversed: false
     print.printer_hp_deskjet_990c.print_scaling: 1.00
     print.printer_hp_deskjet_990c.print_shrink_to_fit: true
     print.printer_hp_deskjet_990c.print_to_file: false
     print.printer_hp_deskjet_990c.print_unwriteable_margin_bottom: 0
     print.printer_hp_deskjet_990c.print_unwriteable_margin_left: 0
     print.printer_hp_deskjet_990c.print_unwriteable_margin_right: 0
     print.printer_hp_deskjet_990c.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: NVIDIA GeForce GT 520
     Vendor ID: 0x10de
     Device ID: 0x1040
     Adapter RAM: 1024
     Adapter Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_9ff5ab165faead52\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_9ff5ab165faead52\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_9ff5ab165faead52\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_9ff5ab165faead52\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_9ff5ab165faead52\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_9ff5ab165faead52\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_9ff5ab165faead52\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_9ff5ab165faead52\nvwgf2um
     Driver Version: 21.21.13.6909
     Driver Date: 8-1-2016
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.14393.351)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 520 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS Util
     3.21.3
     3.21.3

     NSS SSL
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS S/MIME
     3.21.3 Basic ECC
     3.21.3 Basic ECC

Modified by ddrane

Zenos
Zenos
more options

Chosen Solution

What font(s) do you have installed?

Tools|Options|Display|Formatting→Advanced

ddrane
ddrane Question owner
more options

That did it. Thanks!!!

Somehow the font that I was using was set to Calibri, and it has the off degree symbol. I changed it to almost any other, and the inserted degree symbol is what I expected: º