This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I found a trojan in a Firefox update file, how do I contact Firefox to advise them of this find?

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

Barron21
Barron21
more options

Trojan.Kovter, C:\USERS\ROBERT\DOWNLOADS\FIREFOX-UPDATE.JS, Quarantined, [47], [447252],1.0.3036

Trojan.Kovter, C:\USERS\ROBERT\DOWNLOADS\FIREFOX-UPDATE.JS, Quarantined, [47], [447252],1.0.3036

All Replies (1)

FredMcD
FredMcD
more options

That is Not a Mozilla sent file.

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

For almost a year, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/forum-response-i-found-fake-firefox-update