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Webpages not displaying properly

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  • Last reply by FredMcD

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Since the latest update to Firefox 64 some webpages are not displaying fully. Parts of images and text are not displayed. Sometimes they appear when the cursor is run over them. I have not had this problem with previous versions of Firefox.

Since the latest update to Firefox 64 some webpages are not displaying fully. Parts of images and text are not displayed. Sometimes they appear when the cursor is run over them. I have not had this problem with previous versions of Firefox.

All Replies (3)

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Hello,

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.

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So far so good! Thank you

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Check your zoom controls.

<Control> (Mac=<Command>) + (plus) enlarge - (minus) reduce 0 (zero) restore

If this fixes the issue; It appears to be an issue that only affects users who have turned off ClearType font rendering within their windows settings. So a workaround for the moment would either be to turn ClearType back on or disabling hardware acceleration in Firefox: Firefox's performance settings How to Tweak ClearType in Windows for Better Screen {web link}

Bug 658763 Missing text when ClearType is forced via DirectWrite rendering-mode prefs but disabled in Windows