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cannot open thunderbird after updating to Windows 10 April 2018

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by Jeffr42

Jeffr42
Jeffr42
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Thunderbird will not open after updating Windows 10 using the "April 2018" update just yesterday. When trying to open Thunderbird I get an error message saying that I need to restart my computer. I've done this restart at least 6 times. I've tried to uninstall / reinstall Thunderbird, but it won't let me, giving the same error message that I need to restart my computer. I cannot open Thunderbird in "Safe" mode either. I tried to run a compatibility test but again, I get the same error message. Help?

Thunderbird will not open after updating Windows 10 using the "April 2018" update just yesterday. When trying to open Thunderbird I get an error message saying that I need to restart my computer. I've done this restart at least 6 times. I've tried to uninstall / reinstall Thunderbird, but it won't let me, giving the same error message that I need to restart my computer. I cannot open Thunderbird in "Safe" mode either. I tried to run a compatibility test but again, I get the same error message. Help?

Chosen solution

See https://support.mozilla.org/en-US/questions/1161878

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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What is the exact error message?

Jeffr42
Jeffr42 Question owner
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This is the complete message: Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot now? (yes / no option boxes) Thanks for taking a look.  :-)

Modified by Jeffr42

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

See https://support.mozilla.org/en-US/questions/1161878

Jeffr42
Jeffr42 Question owner
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Thanks very much!!!