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Add Security Exemption

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by Marla13

Marla13
Marla13
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I had a computer crash and have had to re-download and install Thunderbird and am having difficulty! I do use AVAST anti virus and read on another thread that this might be causing my problem. Does anyone have any step by step advice to give me to add a security exemption? I set up my mail account details/passwords but my mail and folders are not downloading. I use BT Yahoo Mail if that helps.

Thanks in advance...

I had a computer crash and have had to re-download and install Thunderbird and am having difficulty! I do use AVAST anti virus and read on another thread that this might be causing my problem. Does anyone have any step by step advice to give me to add a security exemption? I set up my mail account details/passwords but my mail and folders are not downloading. I use BT Yahoo Mail if that helps. Thanks in advance...

Chosen solution

Does anyone have any step by step advice to give me to add a security exemption?

Wrong question. Creating an exception is a workaround at best, not a solution. You'll need to fix the underlying problem, which most likely is Avast. See https://support.mozilla.org/en-US/kb/error-codes-secure-websites

Read this answer in context 👍 1

All Replies (3)

Marla13
Marla13 Question owner
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Oh! I think I've fixed the issue! I checked the box (I can't recall what it said) but I think I've exempted myself from....? I honestly don't understand all of this and am not an IT person and am hungry and exhausted:). But my folders have all downloaded which is great:).

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Does anyone have any step by step advice to give me to add a security exemption?

Wrong question. Creating an exception is a workaround at best, not a solution. You'll need to fix the underlying problem, which most likely is Avast. See https://support.mozilla.org/en-US/kb/error-codes-secure-websites

Marla13
Marla13 Question owner
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Thanks very much Christ1. It does seem to be fine now but to be honest, I've reverted back to Outlook (I re-installed my Office and it comes with Outlook). I may come back to Thunderbird at a later date.