Cannot send mails via gmail account. It works in Safe Mode though
I'm not able to send mail using any of gmail accounts. It works perfectly in Safe Mode.
When sending ail I'm getting following message: Sending of the message failed. The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.
Application Basics
Name: Thunderbird Version: 60.7.0 Build ID: 20190520132132
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Thunderbird/60.7.0 OS: Linux 5.0.17-300.fc30.x86_64
Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Location Service Key: Missing Google SafeBrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true
Extensions
Name
Version
Enabled
ID
Enigmail
2.0.8
false
{847b3a00-7ab1-11d4-8f02-006008948af5}
Lightning
6.2.7
false
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Mail Merge
5.6.0
false
mailmerge@example.net
Manually sort folders
1.2.1
false
tbsortfolders@xulforum.org
Notification Viewer
1.0.3beta
false
notificationviewer@trustedbird.org
Password Exporter
1.3.4
false
{B17C1C5A-04B1-11DB-9804-B622A1EF5492}
Provider for Google Calendar
4.4.2
false
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL creation failed:
- Refused to create native OpenGL context because of blacklist entry:
- Exhausted GL driver options.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed:
- Refused to create WebGL2 context because of blacklist entry:
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
GPU #1
GPU #2
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CairoUseXRender: 0
Decision Log
HW_COMPOSITING: blocked by default: Acceleration blocked by platform
OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: Build doesn't include WebRender
OMTP: disabled by default: Disabled by default
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: remote
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 48000
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Wbudowany dźwięk Analogowe stereo
/devices/pci0000:00/0000:00:1b.0/sound/card0
Intel Corporation
Enabled
All
default: S16LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 1 - 384000
0 - 0
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Monitor of Wbudowany dźwięk Analogowe stereo
/devices/pci0000:00/0000:00:1b.0/sound/card0
Intel Corporation
Enabled
None
default: S16LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 1 - 384000
0 - 0
Wbudowany dźwięk Analogowe stereo
/devices/pci0000:00/0000:00:1b.0/sound/card0
Intel Corporation
Enabled
All
default: S16LE, support: S16LE S16BE F32LE F32BE
2
default: 44100, support: 1 - 384000
0 - 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 60.7.0 font.internaluseonly.changed: true media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1559861253 places.history.expiration.transient_current_max_pages: 42112 plugin.importedState: true plugin.state.flash: 0 print.print_bgcolor: false print.print_bgimages: false print.print_colorspace: default print.print_downloadfonts: false print.print_duplex: 0 print.print_evenpages: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 279,40 print.print_paper_name: na_letter print.print_paper_size_type: 1 print.print_paper_size_unit: 1 print.print_paper_width: 215,90 print.print_plex_name: default print.print_printer: LaserJet_zszo print.print_resolution_name: default print.print_scaling: 0,80 print.print_shrink_to_fit: false print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 privacy.donottrackheader.enabled: true security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false security.OCSP.disable_button.managecrl: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1559861248
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.21
4.21
NSS
3.43
3.44
NSSSMIME
3.43
3.44
NSSSSL
3.43
3.44
NSSUTIL
3.43
3.44
Sandbox
Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 0
Rejected System Calls
#
Seconds Ago
PID
TID
Process Type
Syscall
Arguments
Internationalization & Localization
Application Settings
Requested Locales: ["pl-PL","en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US","und"]
Regional Preferences: ["pl-PL"]
Default Locale: "und"
Operating System
System Locales: ["pl-PL"]
Regional Preferences: ["pl-PL"]
Chosen solution
Error code SEC_ERROR_LIBRARY_FAILURE
What flavor of Linux are you running? If you're using the distribution provided package of Thunderbird try the vanilla Thunderbird version from https://www.thunderbird.net/ instead.
Read this answer in context 👍 0All Replies (9)
Set 'Authentication method' to 'OAuth2' in your Thunderbird account settings for the Gmail account. That goes for both, incoming (IMAP) and outgoing server (SMTP).
Hi Christ1,
thanks for prompt reply. Unfortunately it not solved it. I still see the same message when sending mails from non-safe mode.
Your first post shows several extensions are disabled. This is standard for safe mode, but are any enabled in normal mode? Enigmail and Provider for Google Calendar would be my first guess at what is preventing sending, if they are enabled in normal mode.
No. This output is from normal mode. I disabled all extensions including language packs.
Is there any simple way to gather debugs from TB?
You could look at the Error Console, under Tools/Developer Tools. As you can see from the safe mode article, there a number of features that are disabled. If add-ons aren't the cause, try enabling hardware acceleration in Edit/Preferences/Advanced/General, as it appears it's disabled in normal mode. Or, at the safe mode prompt, check 'Reset toolbars and Controls' and click 'Make changes and restart'. I'd be surprised if either of these steps fixes the problem of not sending, but they are two of the factors affected by safe mode.
Enabling hardware acceleration and resetting toolbars not helped.
I found following error in error console.
Is there any easy way to refresh TB as FF?
An error occurred during a connection to smtp.gmail.com:587.
security library failure.
Error code: <a id="errorCode" title="SEC_ERROR_LIBRARY_FAILURE">SEC_ERROR_LIBRARY_FAILURE</a>
Modified by bbiegun
To refresh TB, create a new profile with Profile Manager and add the gmail account as before except with OAuth2 authentication. This appears to have cured a similar problem with Firefox - although I'm not sure why your TB works in safe mode.
If the account works in the new profile, you can transfer data from the old profile - but I recommend doing the bare minimum so as to not introduce the original, unknown source of the error.
Chosen Solution
Error code SEC_ERROR_LIBRARY_FAILURE
What flavor of Linux are you running? If you're using the distribution provided package of Thunderbird try the vanilla Thunderbird version from https://www.thunderbird.net/ instead.
I'm using fedora 30.
I ran vanilla version from tb.net (60.7.0 64bit which is the same as mine) and it start working. I tell you more, even one from fedora start working after that. I'm using the same old profile.
Don't know what happened but it is working now :)
Thank you a lot for your support!
Modified by bbiegun