This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashing

  • 1 reply
  • 0 have this problem
  • 9 views
  • Last reply by petergroft

more options

Have to be honest… Firefox was a browser I always relied on, however, since I’ve sent it up to my other browsers I’ve had nothing but issues with crashing on my site and losing my webpages. I need to know what the fix is to this because I will download other browsers instead if using Firefox from this point forward. Please advise what the solution is. Christopher

Have to be honest… Firefox was a browser I always relied on, however, since I’ve sent it up to my other browsers I’ve had nothing but issues with crashing on my site and losing my webpages. I need to know what the fix is to this because I will download other browsers instead if using Firefox from this point forward. Please advise what the solution is. Christopher

All Replies (1)

more options

Try a clean install If crashes are preventing you from starting Firefox, even in Firefox Safe Mode, a clean install will often fix the problem. Will I lose my bookmarks, passwords, and add-ons? A clean install will not delete your bookmarks, saved passwords, add-ons, or other personal information.

Regards, Peter