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Email automatic "reply to" issue

  • 1 reply
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  • Last reply by sfhowes

aviva kellman
aviva kellman
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Hello, I am trying to help my 96 year old Grandmother who lives in NY and I am in CA, so troubleshooting can be challenging. The issue is that she is using Thunderbird and every time she goes to compose a message, there is an automatic pop-up with my name in red as a "reply to". She is very frustrated by this and doesn't know how to get rid of it or when it started. I have taken a screen shot of an email she sent to me where I noticed it. Let me know if anyone has any ideas or if there is more information needed.

I can go into her email on the web and I don't seem to have the problem, so I think it is a Thunderbird issue. Thank you in advance for any ideas.

Hello, I am trying to help my 96 year old Grandmother who lives in NY and I am in CA, so troubleshooting can be challenging. The issue is that she is using Thunderbird and every time she goes to compose a message, there is an automatic pop-up with my name in red as a "reply to". She is very frustrated by this and doesn't know how to get rid of it or when it started. I have taken a screen shot of an email she sent to me where I noticed it. Let me know if anyone has any ideas or if there is more information needed. I can go into her email on the web and I don't seem to have the problem, so I think it is a Thunderbird issue. Thank you in advance for any ideas.
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sfhowes
sfhowes
  • Top 10 Contributor
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Open Account Settings, select the account in the left pane, then see if there is an entry in the right pane for Reply-to Address.

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