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Firefox Sync recovery key is lost. No solution on the net works. Help

  • 21 replies
  • 25 have this problem
  • 10 views
  • Last reply by cor-el

Rhys3300
Rhys3300
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I have a FF sync account. I purchased a tablet. I want to sync the tablet. During the process I am asked to provide a recovery key which I do not have.

Every solution I find on the Internet is either two years old or the steps (Tools/Options/Synch/Manage Account) are no longer valid as Manage Account is not under Sync any longer.

I either need to find my recovery key, delete the account so I can get a new key, or stop wasting my time and take this process to a different browser.

Can anyone help without pointing to the same web pages I've been to countless times?

I have a FF sync account. I purchased a tablet. I want to sync the tablet. During the process I am asked to provide a recovery key which I do not have. Every solution I find on the Internet is either two years old or the steps (Tools/Options/Synch/Manage Account) are no longer valid as Manage Account is not under Sync any longer. I either need to find my recovery key, delete the account so I can get a new key, or stop wasting my time and take this process to a different browser. Can anyone help without pointing to the same web pages I've been to countless times?

Chosen solution

So, you were able to get Sync set up on both devices, correct?

The initial Sync on each device may take some time, like maybe as much as an hour (per one of the Sync developers) to complete, depending upon the data types the user has selected to be "synced". And if you have both connected at the same time, it might slow the process down. Sorry, there is no progress indicator to "measure" what has been sent to or from the Sync Server. Sync was designed to run completely in the background.

Once Sync data is fully loaded on both devices, the process is almost instantaneous from my own observation. Delete a bookmark on one "device" and within a minute is disappears from another device.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to remove the Weave folder in the Firefox profile folder and delete the prefs.js file to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
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