This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have used the easy transfer wizard to export/import data incl TB, do I now move all the Mbox folders between profiles to move the mail contents?

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by Andrew73

Andrew73
Andrew73
more options

I installed TB on the win8.1 box and have run the easy transfer wizard to import my data. The support item showing how to mark up my TB data for inclusion in the easy transfer wizard was very useful for this, but it does not describe how to get TB to recognise the imported profile.

I can see two profiles in the folder: C:\Users\Andrew\AppData\Roaming\Thunderbird\Profiles and one appears to contain my old data, the files in the other profile are very small by comparison.

My question is whether I should move (or copy) the mail folders (or all folders/files) from the imported profile to the new one, overwriting any files where relevant? Alternatively, is there a way to get TB to recognise and use the imported profile?

I did look at the profile manager but it does not recognise the imported profile.

Thanks in advance for any assistance. Andrew

I installed TB on the win8.1 box and have run the easy transfer wizard to import my data. The support item showing how to mark up my TB data for inclusion in the easy transfer wizard was very useful for this, but it does not describe how to get TB to recognise the imported profile. I can see two profiles in the folder: C:\Users\Andrew\AppData\Roaming\Thunderbird\Profiles and one appears to contain my old data, the files in the other profile are very small by comparison. My question is whether I should move (or copy) the mail folders (or all folders/files) from the imported profile to the new one, overwriting any files where relevant? Alternatively, is there a way to get TB to recognise and use the imported profile? I did look at the profile manager but it does not recognise the imported profile. Thanks in advance for any assistance. Andrew

All Replies (1)

Andrew73
Andrew73 Question owner
more options

I decided to do the following: 1. renamed the profile folder created after installation of Thunderbird, to a name like nnnnn.default.bak 2. renamed the imported profile folder to the recently created profile nnnnn.default. 3. Restarted TB.

All working fine. All my email for the three email addresses has been transferred from the old computer to the new.