This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps asking me for Primary Password

francesco.recchia94
francesco.recchia94
more options

I've tried the steps in this article: https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-primary-password#firefox:win11:fx107 but that doesn't work, please help

I've tried the steps in this article: https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-primary-password#firefox:win11:fx107 but that doesn't work, please help

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using Sync as this is a possible reason to ask for the Primary Password ?

Using Sync is a possible reason to ask for the Primary Password at startup. This is because the credentials to login to the Sync account are stored in the Password Manager and you need to enter the Primary Password to unlock the passwords and connect/login to the Sync account.

francesco.recchia94
francesco.recchia94 Question owner
more options

Yes, I'm using Sync. Is there a way to avoid the pop-up message at the startup while keeping sync logged in?