This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trouble configuring work email account

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by Matt

more options

I can not find where to enter the outgoing server password when configuring an existing email account that has different incoming and outgoing servers with different passwords. Is there a hidden step or something that should be done before trying to configure such an account?

I can not find where to enter the outgoing server password when configuring an existing email account that has different incoming and outgoing servers with different passwords. Is there a hidden step or something that should be done before trying to configure such an account?

All Replies (1)

more options

Passwords are requested when first used, and rerequested if connection using what is saved fails.

However if when you enter the new account wizard you click on the configure manually button at the bottom you will be shown a more detailed view in which you can set the user names to be used for incoming and outgoing. The wizard generally attempts to connect, which is why it asks for a password. Post setup, send a mail, if the incorrect password is saved you will be prompted to enter the correct one after the initial connection failure and you can select to save the password in the same dialog.

Whilst the images are a version out of date, the information here covers the password manager. https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb