This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After auto update from 3.6.3 to 3.6.13, "proxy server refuses connection". I have to uninstall 3.6.13 and install 3.6.3 in order for it to work again.

  • 2 replies
  • 32 have this problem
  • 1 view
  • Last reply by corvetteguy

RussellCarlson
RussellCarlson
more options

I have been very satisfied with Mozilla Firefox until recently. I have Firefox 3.6.3. Every time a box appears with "installing updates" it installs updates then the screen goes to "problem loading page" and "the proxy server is refusing connections". The only way I can get internet access is to go to "control panel" then "add or remove programs" then I have to "uninstall mozilla firefox 3.6.13. Then I click on my "Firefox Setup 3.6.3, and I install that version. Once I do that, everything works fine again. It is such a headache because I can't prevent the "installing updates" from happening and once it happens, it does not work, as described above. Any thoughts??????? Russ Carlson moderator removed email address and cellphone number

I have been very satisfied with Mozilla Firefox until recently. I have Firefox 3.6.3. Every time a box appears with "installing updates" it installs updates then the screen goes to "problem loading page" and "the proxy server is refusing connections". The only way I can get internet access is to go to "control panel" then "add or remove programs" then I have to "uninstall mozilla firefox 3.6.13. Then I click on my "Firefox Setup 3.6.3, and I install that version. Once I do that, everything works fine again. It is such a headache because I can't prevent the "installing updates" from happening and once it happens, it does not work, as described above. Any thoughts??????? Russ Carlson ''moderator removed email address and cellphone number''

Modified by the-edmeister

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

In Firefox 3.6.4 and later the default connection settings have been changed to "Use the system proxy settings". See "Firefox connection settings" in Server Not Found - Troubleshoot connection problems

You can find the connection settings in Tools > Options > Advanced : Network : Connection If you do not need to use a proxy to connect to internet then select No Proxy

corvetteguy
corvetteguy
more options

I have this problem also. Can't bring up the Hotmail screen. I am looking for a simple way to get rid of 3.6.13.

I tried restoring to a point before the Dec 10 upgrade but when system restored Firefox was still 3.6.13

I guess I will have to abandon MOZILLA FIREFOX and start using MICROSOFT IE