This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will not play netflix movies or open links to isntagram.

Alexdacoolsquid
Alexdacoolsquid
more options

When I try to watch a movie it just goes to the black screen. I uninstalled/reinstalled silverlight and it is set to "always active" I also reset Firefox and cleared cookies and cache. Instagram photos also wont load. Just a white screen with the URL on top.

When I try to watch a movie it just goes to the black screen. I uninstalled/reinstalled silverlight and it is set to "always active" I also reset Firefox and cleared cookies and cache. Instagram photos also wont load. Just a white screen with the URL on top.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

Alexdacoolsquid
Alexdacoolsquid Question owner
more options

Nope, still not working.