This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After latest upgrade, Firefox crashes on opening, or crashes when I go to the help page. I'm currently searching on Microsoft Explorer. I am using Windows Vista 6.0 service pack 2.

  • 2 replies
  • 13 have this problem
  • Last reply by erich

rguitar
rguitar
more options

If I open Firefox directly, it crashes and windows says it will go and look for a solution. It will open from a secondary source, say a link from google or an email. However, anytime I go to Firefox Help, it immediately crashes.

If I open Firefox directly, it crashes and windows says it will go and look for a solution. It will open from a secondary source, say a link from google or an email. However, anytime I go to Firefox Help, it immediately crashes.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

erich
erich
more options

i'm not even able to go into options after right-clicking FF icon on start menu and choosing options; crashes the same with same crash report window. un-installed and re-installed to no avail ...